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									osTicket Awesome Forums - Recent Posts				            </title>
            <link>https://osaweso.me/community/</link>
            <description>osTicket Awesome Discussion Board</description>
            <language>en-US</language>
            <lastBuildDate>Wed, 17 Jun 2026 05:51:50 +0000</lastBuildDate>
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            <ttl>60</ttl>
							                    <item>
                        <title>RE: Creating ticket from thread wherein they are totally unrelated</title>
                        <link>https://osaweso.me/community/bugs/creating-ticket-from-thread-wherein-they-are-totally-unrelated/#post-3484</link>
                        <pubDate>Thu, 04 Jun 2026 00:39:25 +0000</pubDate>
                        <description><![CDATA[Hi,1. Users send email and use the client interface to create ticket. 2. Yes.3. Original ticket is Ticket #57057 and the Ticket # 57180 spawn here. We are using osTicket (v1.18.2)
&nbsp;scr...]]></description>
                        <content:encoded><![CDATA[<p>Hi,<br /><br />1. Users send email and use the client interface to create ticket. <br />2. Yes.<br />3. Original ticket is Ticket #57057 and the Ticket # 57180 spawn here. <br /><br />We are using osTicket (v1.18.2)<br /><br /><br /></p>
<div id="wpfa-136047" class="wpforo-attached-file"><a class="wpforo-default-attachment" href="//osaweso.me/wp-content/uploads/wpforo/default_attachments/1780533565-screenshot.png" target="_blank" title="screenshot.png"><i class="fas fa-paperclip"></i>&nbsp;screenshot.png</a></div>]]></content:encoded>
						                            <category domain="https://osaweso.me/community/"></category>                        <dc:creator>servo</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/bugs/creating-ticket-from-thread-wherein-they-are-totally-unrelated/#post-3484</guid>
                    </item>
				                    <item>
                        <title>RE: Custom columns | Text overflow clipping not working</title>
                        <link>https://osaweso.me/community/bugs/custom-columns-text-overflow-clipping-not-working/#post-3483</link>
                        <pubDate>Sat, 30 May 2026 21:28:21 +0000</pubDate>
                        <description><![CDATA[Thanks for the detailed report and screenshots, Daniel.Thanks for the detailed report and screenshots, Daniel. You&#039;re right. osTicket Awesome rebuilds the ticket list with its own responsive...]]></description>
                        <content:encoded><![CDATA[<p>Thanks for the detailed report and screenshots, Daniel.Thanks for the detailed report and screenshots, Daniel. <br /><br />You're right. osTicket Awesome rebuilds the ticket list with its own responsive column layout, and in doing so it currently overrides osTicket's native Clip/Ellipsis behavior, so cells wrap instead of staying on one line. That's why your "Issue summary" column overflows in the list even though it clips correctly in the queue Preview. It's a real limitation on our side, and it's on our list to make these options work natively.<br /><br />In the meantime, you can force one-line clipping by pasting this into Admin Panel → (osAwesome settings) → Custom CSS:<br /><br /></p>
<pre contenteditable="false">form table.list td .truncate {
display: block;
max-width: 100% !important;
white-space: nowrap;
overflow: hidden;
}
form table.list td .truncate:not(.bleed) {
text-overflow: ellipsis;
}</pre>
<p><br />One heads-up: this applies to every column you've set to Clip or Ellipsis (including Subject), not just "Issue summary". There's no reliable way to target a single custom column, since columns can be reordered. And on narrow screens it'll cut text more aggressively. If that tradeoff works for your data-heavy view, it should do the job.</p>]]></content:encoded>
						                            <category domain="https://osaweso.me/community/"></category>                        <dc:creator>stevland</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/bugs/custom-columns-text-overflow-clipping-not-working/#post-3483</guid>
                    </item>
				                    <item>
                        <title>RE: Priority Status Display Does Not Match Demo</title>
                        <link>https://osaweso.me/community/bugs/priority-status-display-does-not-match-demo-123389/#post-3482</link>
                        <pubDate>Sat, 30 May 2026 20:26:47 +0000</pubDate>
                        <description><![CDATA[Thank you for posting this, Detlev Engelhardt. And chrswsmn, your workaround is exactly right.
The color-block priority column only shows up when that column&#039;s name is the English word &quot;Pri...]]></description>
                        <content:encoded><![CDATA[<p class="font-claude-response-body break-words whitespace-normal leading-">Thank you for posting this, <a title="Detlev Engelhardt" href="https://osaweso.me/participant/dett2701/">Detlev Engelhardt</a>. And <a title="chrswsmn" href="https://osaweso.me/participant/wesemannstadt-uetersen-de/">chrswsmn</a>, your workaround is exactly right.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-">The color-block priority column only shows up when that column's name is the English word "Priority". On a German install the column is named "Priorität", so osTicket Awesome doesn't recognize it and falls back to plain text. That's what Detlev is seeing. The same issue exists in any language that isn't English.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-">Workaround (thanks chrswsmn): edit the queue column and set its name to "Priority" (English). Go to Admin Panel → Manage → Ticket Queues, open the queue, select the Priority column, and set the name to "Priority". The color blocks and icon header come back.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-">We've now fixed this properly and it will be included in the next release (osTicket-1.18.3-Awesome-107). I will post an update here when that is available.</p>]]></content:encoded>
						                            <category domain="https://osaweso.me/community/"></category>                        <dc:creator>stevland</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/bugs/priority-status-display-does-not-match-demo-123389/#post-3482</guid>
                    </item>
				                    <item>
                        <title>RE: Creating ticket from thread wherein they are totally unrelated</title>
                        <link>https://osaweso.me/community/bugs/creating-ticket-from-thread-wherein-they-are-totally-unrelated/#post-3481</link>
                        <pubDate>Sat, 30 May 2026 19:49:37 +0000</pubDate>
                        <description><![CDATA[Hi servo,Thank you for the report. I want to help. First I need to see it the way you see it.Can you answer a few short questions?1. Did you click a button to make the new ticket? Or did the...]]></description>
                        <content:encoded><![CDATA[<p>Hi servo,<br /><br />Thank you for the report. I want to help. First I need to see it the way you see it.<br /><br />Can you answer a few short questions?<br /><br />1. Did you click a button to make the new ticket? Or did the ticket appear by itself?<br />2. Did you want to make a new ticket? Yes or no?<br />3. Where do you see the problem — in the new ticket #57180, or in an older ticket?<br /><br />Can you also send me two pictures?<br /><br />1. A picture of the top of ticket #57180. I want to see the user name and the topic.<br />2. A picture of the ticket you were looking at when this happened.<br /><br />A short screen video would be even better, if you can make one.<br /><br />One more thing: which version of osTicket Awesome do you use?<br /><br />The pictures and video will help me understand quickly. Thank you.</p>]]></content:encoded>
						                            <category domain="https://osaweso.me/community/"></category>                        <dc:creator>stevland</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/bugs/creating-ticket-from-thread-wherein-they-are-totally-unrelated/#post-3481</guid>
                    </item>
				                    <item>
                        <title>RE: Occasional menu errors / bottom of window glitches</title>
                        <link>https://osaweso.me/community/bugs/occasional-menu-errors-bottom-of-window-glitches-123369/#post-3480</link>
                        <pubDate>Sat, 30 May 2026 18:55:24 +0000</pubDate>
                        <description><![CDATA[Hi guys,I&#039;m sorry for the unexpected delay. The &#039;next release&#039; ended up being a beast!Please update to osTicket Awesome 1.18.3-Awesome-106 when you have a few minutes and you will not see th...]]></description>
                        <content:encoded><![CDATA[<p>Hi guys,<br /><br />I'm sorry for the unexpected delay. The 'next release' ended up being a beast!<br /><br />Please update to <a href="https://osaweso.me/documentation/release-history/#1-18-3-awesome-106" target="_blank" rel="noopener">osTicket Awesome 1.18.3-Awesome-106</a><span> when you have a few minutes and you will not see this issue again.</span></p>]]></content:encoded>
						                            <category domain="https://osaweso.me/community/"></category>                        <dc:creator>stevland</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/bugs/occasional-menu-errors-bottom-of-window-glitches-123369/#post-3480</guid>
                    </item>
				                    <item>
                        <title>Creating ticket from thread wherein they are totally unrelated</title>
                        <link>https://osaweso.me/community/bugs/creating-ticket-from-thread-wherein-they-are-totally-unrelated/#post-3479</link>
                        <pubDate>Fri, 15 May 2026 00:49:19 +0000</pubDate>
                        <description><![CDATA[It creates new ticket from thread wherein they are totally another user and topic.
&nbsp;Screenshot-2026-05-15-084840.png]]></description>
                        <content:encoded><![CDATA[<p>It creates new ticket from thread wherein they are totally another user and topic.</p>
<div id="wpfa-135796" class="wpforo-attached-file"><a class="wpforo-default-attachment" href="//osaweso.me/wp-content/uploads/wpforo/default_attachments/1778806159-Screenshot-2026-05-15-084840.png" target="_blank" title="Screenshot-2026-05-15-084840.png"><i class="fas fa-paperclip"></i>&nbsp;Screenshot-2026-05-15-084840.png</a></div>]]></content:encoded>
						                            <category domain="https://osaweso.me/community/"></category>                        <dc:creator>servo</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/bugs/creating-ticket-from-thread-wherein-they-are-totally-unrelated/#post-3479</guid>
                    </item>
				                    <item>
                        <title>RE: Priority Status Display Does Not Match Demo</title>
                        <link>https://osaweso.me/community/bugs/priority-status-display-does-not-match-demo-123389/#post-3478</link>
                        <pubDate>Tue, 12 May 2026 06:29:04 +0000</pubDate>
                        <description><![CDATA[Einstellungen -&gt; Tickets -&gt; Übersichten -&gt; Übersicht auswählen (z.B. &quot;Offen&quot;) -&gt; Spalten -&gt; bei Priorität auf &quot;Konfiguration&quot; klicken -&gt; Name zu &quot;Priority&quot; ändern (statt Pr...]]></description>
                        <content:encoded><![CDATA[<p>Einstellungen -&gt; Tickets -&gt; Übersichten -&gt; Übersicht auswählen (z.B. "Offen") -&gt; Spalten -&gt; bei Priorität auf "Konfiguration" klicken -&gt; Name zu "Priority" ändern (statt Priorität).</p>
<p>The Name of the Datasource for the Column Priority is expected to be in english.</p>]]></content:encoded>
						                            <category domain="https://osaweso.me/community/"></category>                        <dc:creator>chrswsmn</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/bugs/priority-status-display-does-not-match-demo-123389/#post-3478</guid>
                    </item>
				                    <item>
                        <title>RE: Cannot delete entries in Holiday schedule</title>
                        <link>https://osaweso.me/community/bugs/cannot-delete-entries-in-holiday-schedule-114108/#post-3477</link>
                        <pubDate>Tue, 12 May 2026 06:21:20 +0000</pubDate>
                        <description><![CDATA[The same error is still present when editing Lists (Manage-&gt;Lists), e.g. Ticket Statuses.
I slightly edited your fix:
#list-items i.icon-edit {
    margin: -5px 5px 0 22px !important;...]]></description>
                        <content:encoded><![CDATA[<p>The same error is still present when editing Lists (Manage-&gt;Lists), e.g. Ticket Statuses.</p>
<p>I slightly edited your fix:</p>
<pre contenteditable="false">#list-items i.icon-edit {
    margin: -5px 5px 0 22px !important;
}</pre>]]></content:encoded>
						                            <category domain="https://osaweso.me/community/"></category>                        <dc:creator>chrswsmn</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/bugs/cannot-delete-entries-in-holiday-schedule-114108/#post-3477</guid>
                    </item>
				                    <item>
                        <title>RE: Occasional menu errors / bottom of window glitches</title>
                        <link>https://osaweso.me/community/bugs/occasional-menu-errors-bottom-of-window-glitches-123369/#post-3476</link>
                        <pubDate>Fri, 08 May 2026 13:58:57 +0000</pubDate>
                        <description><![CDATA[Ricky, Jason, Ryan: thank you for contributing to this thread. We&#039;ll have a fix in the next release (osTicket Awesome 1.18.3-Awesome-106) which will ship in the next few days.It turned out t...]]></description>
                        <content:encoded><![CDATA[<p>Ricky, Jason, Ryan: thank you for contributing to this thread. We'll have a fix in the next release (osTicket Awesome 1.18.3-Awesome-106) which will ship in the next few days.<br /><br />It turned out to be four independent bugs all manifesting at the same point in the page lifecycle, which is why the symptoms varied across reports. Fixes cover all four.<br /><br />We couldn't reproduce the exact symptoms on our own installs, which is part of why this took so long. The fixes are real and I'm quite confident that they'll fix the glitches you've been seeing. But if you upgrade to -106 and still see any of these symptoms, please come back and tell us so we can dig in further.<br /><br />I'll post an update to this thread when the next release is live.<br /><br />Stevland</p>]]></content:encoded>
						                            <category domain="https://osaweso.me/community/"></category>                        <dc:creator>stevland</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/bugs/occasional-menu-errors-bottom-of-window-glitches-123369/#post-3476</guid>
                    </item>
				                    <item>
                        <title>RE: Occasional menu errors / bottom of window glitches</title>
                        <link>https://osaweso.me/community/bugs/occasional-menu-errors-bottom-of-window-glitches-123369/#post-3475</link>
                        <pubDate>Fri, 08 May 2026 05:49:30 +0000</pubDate>
                        <description><![CDATA[Hold off on those troubleshooting steps for now, @rbrownsd50-bc-ca. I may have figured out the culprit. Update to follow soon.]]></description>
                        <content:encoded><![CDATA[<p>Hold off on those troubleshooting steps for now, <span>@rbrownsd50-bc-ca. <br /><br />I may have figured out the culprit. Update to follow soon.</span></p>]]></content:encoded>
						                            <category domain="https://osaweso.me/community/"></category>                        <dc:creator>stevland</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/bugs/occasional-menu-errors-bottom-of-window-glitches-123369/#post-3475</guid>
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