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            <title>
									General Discussion - osTicket Awesome Forum				            </title>
            <link>https://osaweso.me/community/general-issues/</link>
            <description>osTicket Awesome Discussion Board</description>
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							                    <item>
                        <title>Email Fetching</title>
                        <link>https://osaweso.me/community/general-issues/email-fetching/</link>
                        <pubDate>Wed, 15 Apr 2026 07:18:30 +0000</pubDate>
                        <description><![CDATA[]]></description>
                        <content:encoded><![CDATA[]]></content:encoded>
						                            <category domain="https://osaweso.me/community/general-issues/">General Discussion</category>                        <dc:creator>Jeremy Bernstein</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/general-issues/email-fetching/</guid>
                    </item>
				                    <item>
                        <title>osTicket Core, v1.17.6 &amp; osTicket Core, v1.18.2 updates</title>
                        <link>https://osaweso.me/community/general-issues/osticket-core-v1-17-6-osticket-core-v1-18-2-updates-122457/</link>
                        <pubDate>Wed, 12 Feb 2025 23:22:17 +0000</pubDate>
                        <description><![CDATA[Will osTicket Awesome be updated to the new versions of osTicket, namely osTicket Core, v1.17.6 &amp; osTicket Core, v1.18.2

Thanks]]></description>
                        <content:encoded><![CDATA[Will osTicket Awesome be updated to the new versions of osTicket, namely osTicket Core, v1.17.6 &amp; osTicket Core, v1.18.2

Thanks]]></content:encoded>
						                            <category domain="https://osaweso.me/community/general-issues/">General Discussion</category>                        <dc:creator>bitznpcz</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/general-issues/osticket-core-v1-17-6-osticket-core-v1-18-2-updates-122457/</guid>
                    </item>
				                    <item>
                        <title>Need a bit of help with email - forum topic not showing</title>
                        <link>https://osaweso.me/community/general-issues/need-a-bit-of-help-with-email-forum-topic-not-showing-122398/</link>
                        <pubDate>Wed, 05 Feb 2025 22:47:02 +0000</pubDate>
                        <description><![CDATA[Posted into the Bugs forum yesterday, and the forum list shows me as the most recent contributor... but unless I&#039;m going blind, I cannot find the post in that forum!

Need a bit of help debu...]]></description>
                        <content:encoded><![CDATA[Posted into the Bugs forum yesterday, and the forum list shows me as the most recent contributor... but unless I'm going blind, I cannot find the post in that forum!

Need a bit of help debugging email sending using MailJet SMTP credentials. It used to work fine but recent upgrade to 1.18.1 and no emails are going out...

Anyone?]]></content:encoded>
						                            <category domain="https://osaweso.me/community/general-issues/">General Discussion</category>                        <dc:creator>halmaclean</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/general-issues/need-a-bit-of-help-with-email-forum-topic-not-showing-122398/</guid>
                    </item>
				                    <item>
                        <title>Cusotmization Done in osticket is not supporting in OSTicket Awesome</title>
                        <link>https://osaweso.me/community/general-issues/cusotmization-done-in-osticket-is-not-supporting-in-osticket-awesome-122154/</link>
                        <pubDate>Mon, 30 Dec 2024 20:43:43 +0000</pubDate>
                        <description><![CDATA[Dear Team,

We have done some small customization in OSTicket but when we upgraded to OSTicket Awsome it is not supporting the customization.Need some help to overcome this problem.]]></description>
                        <content:encoded><![CDATA[Dear Team,

We have done some small customization in OSTicket but when we upgraded to OSTicket Awsome it is not supporting the customization.Need some help to overcome this problem.]]></content:encoded>
						                            <category domain="https://osaweso.me/community/general-issues/">General Discussion</category>                        <dc:creator>bion</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/general-issues/cusotmization-done-in-osticket-is-not-supporting-in-osticket-awesome-122154/</guid>
                    </item>
				                    <item>
                        <title>Close without Comment</title>
                        <link>https://osaweso.me/community/general-issues/close-without-comment-120660/</link>
                        <pubDate>Tue, 25 Jun 2024 06:56:18 +0000</pubDate>
                        <description><![CDATA[Hey... I have been searching this forum and OSTicket for a post of how to auto close without requesting a comment

Anybody have any ideas?]]></description>
                        <content:encoded><![CDATA[Hey... I have been searching this forum and OSTicket for a post of how to auto close without requesting a comment

Anybody have any ideas?]]></content:encoded>
						                            <category domain="https://osaweso.me/community/general-issues/">General Discussion</category>                        <dc:creator>Richard Swaffer</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/general-issues/close-without-comment-120660/</guid>
                    </item>
				                    <item>
                        <title>Auto Close on Reply</title>
                        <link>https://osaweso.me/community/general-issues/auto-close-on-reply-120657/</link>
                        <pubDate>Tue, 25 Jun 2024 06:55:03 +0000</pubDate>
                        <description><![CDATA[Hey... I have been searching this Forum and OSTicket for a recent post of how to auto close a ticket once an agent replies

Everything I&#039;ve seen is 10 years old and out of date... anybody ha...]]></description>
                        <content:encoded><![CDATA[Hey... I have been searching this Forum and OSTicket for a recent post of how to auto close a ticket once an agent replies

Everything I've seen is 10 years old and out of date... anybody have any ideas?]]></content:encoded>
						                            <category domain="https://osaweso.me/community/general-issues/">General Discussion</category>                        <dc:creator>Richard Swaffer</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/general-issues/auto-close-on-reply-120657/</guid>
                    </item>
				                    <item>
                        <title>Auto Reminder / Close</title>
                        <link>https://osaweso.me/community/general-issues/auto-reminder-close-119482/</link>
                        <pubDate>Wed, 17 Jan 2024 02:11:02 +0000</pubDate>
                        <description><![CDATA[Is there an existing feature somewhere that means you can tickets with a certain status\criteria, such as &#039;Waiting on Customer Response&#039;, and 7 days without activity, to send a reminder or c...]]></description>
                        <content:encoded><![CDATA[Is there an existing feature somewhere that means you can tickets with a certain status\criteria, such as 'Waiting on Customer Response', and 7 days without activity, to send a reminder or close (or both)?

Seems like this should be a ubiquitous feature of any ticketing system.]]></content:encoded>
						                            <category domain="https://osaweso.me/community/general-issues/">General Discussion</category>                        <dc:creator>mjdventures</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/general-issues/auto-reminder-close-119482/</guid>
                    </item>
				                    <item>
                        <title>&quot;Go to top&quot; like in demo</title>
                        <link>https://osaweso.me/community/general-issues/go-to-top-like-in-demo-118833/</link>
                        <pubDate>Mon, 13 Nov 2023 23:59:34 +0000</pubDate>
                        <description><![CDATA[Hi there,
in the demo version there is a button in the right&nbsp;
corner on the bottom in a ticket. When you press the
button, you can go to top of the page again.&nbsp;
When you hoover ove...]]></description>
                        <content:encoded><![CDATA[Hi there,
in the demo version there is a button in the right&nbsp;
corner on the bottom in a ticket. When you press the
button, you can go to top of the page again.&nbsp;
When you hoover over the button it is called "Go to top".

How can it be activated in in our environment?
I can not find a setting for this.

Best regards
Ole]]></content:encoded>
						                            <category domain="https://osaweso.me/community/general-issues/">General Discussion</category>                        <dc:creator>Ole</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/general-issues/go-to-top-like-in-demo-118833/</guid>
                    </item>
				                    <item>
                        <title>Email Loop detected Error</title>
                        <link>https://osaweso.me/community/general-issues/email-loop-detected-error-116399/</link>
                        <pubDate>Mon, 24 Apr 2023 00:27:47 +0000</pubDate>
                        <description><![CDATA[Hi,

We are using Osticket Awesome v1.17.2. We are getting errors as follows:

========================================

It appears as though xyz@xxx.com is being used as a forwarded or fetc...]]></description>
                        <content:encoded><![CDATA[Hi,

We are using Osticket Awesome v1.17.2. We are getting errors as follows:

========================================

It appears as though xyz@xxx.com is being used as a forwarded or fetched email account and is also being used as a user / system account.

========================================

We are having Distribution list as abc@xxx.com where we are having 15+ members. When any person sends email to abc@xxx.com, one of email copy is also receives on xyz@xxx.com. EMail is fetch by Osticket system and tickets gets generated automatically. We are using same email id xyz@xxx.com for sending out email to the recipient who send us email on abc@xxx.com. Our recipient able to receive our response from xyz@xxx.com.

Our concern is recipient should receive email from abc@xxx.com (Distribution List) and not from xyz@xxx.com(single email id).

Will it possible that third person should get details of Distribution group instead of individual account?

When we check our logs, we are getting Syslogs error repeatedly.

Please help. If you need more information do let us know.

Regards,

Subodh

&nbsp;

&nbsp;

&nbsp;

&nbsp;

&nbsp;

&nbsp;

&nbsp;]]></content:encoded>
						                            <category domain="https://osaweso.me/community/general-issues/">General Discussion</category>                        <dc:creator>cohezia</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/general-issues/email-loop-detected-error-116399/</guid>
                    </item>
				                    <item>
                        <title>Upgrade to 1.17.3</title>
                        <link>https://osaweso.me/community/general-issues/upgrade-to-1-17-3-115838/</link>
                        <pubDate>Mon, 03 Apr 2023 02:04:51 +0000</pubDate>
                        <description><![CDATA[OS Ticket 1.17.3 was released 4 weeks ago, will OS Ticket Awesome will get upgrade too? I ask because after &quot;official&quot; version is released, it takes a week or so for Awesome version to be re...]]></description>
                        <content:encoded><![CDATA[OS Ticket 1.17.3 was released 4 weeks ago, will OS Ticket Awesome will get upgrade too? I ask because after "official" version is released, it takes a week or so for Awesome version to be released, but 4 weeks have passed since official release and there are no news this time.]]></content:encoded>
						                            <category domain="https://osaweso.me/community/general-issues/">General Discussion</category>                        <dc:creator>mathschool</dc:creator>
                        <guid isPermaLink="true">https://osaweso.me/community/general-issues/upgrade-to-1-17-3-115838/</guid>
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