Bugs and display issues - osTicket Awesome Forum

Creating ticket from thread wherein they are totally unrelated

servo — Fri, 15 May 2026 00:49:19 +0000

It creates new ticket from thread wherein they are totally another user and topic.

Screenshot-2026-05-15-084840.png

Custom columns | Text overflow clipping not working

Daniel Rosta — Fri, 03 Apr 2026 00:52:56 +0000

Hello, There seems to be an issue when trying to utilize the custom column text overflow behavior options (Text wrap, Clipping, etc.), specifically the text clipping option. Attached are the OSTA and native osTicket displays. Also the preview tab would be a great addition. Thank you in advance.

Client reply editor builds invalid draft URL (.../ajax.php/draft/.../index.php)

Carsten Bækmand — Mon, 30 Mar 2026 02:59:12 +0000

Task creation from ticket fails when Department is not selected (missing require

Carsten Bækmand — Wed, 25 Mar 2026 12:28:23 +0000

Dark mode no longer working, except for in the header

cglmicro — Sun, 15 Mar 2026 16:59:13 +0000

Hello, Since I updated form 1.18.2 to 1.18.3 (rev4), the ticket list is no longer in dark mode. I tried in a IN PRIVATE session, disabling/enabling dark mode. osTicket v1.18.3 // osTicket-1.18.3-Awesome-104 PHP 8.3.30 // MySQL 8.0.45 // Apache web server Thank you.

In the dialog box to open a new ticket, new fields are NOT opened.

Roger Iverin — Sun, 15 Mar 2026 08:05:07 +0000

In the dialog box to open a new ticket, new fields are NOT opened. After create new ticket this error shows. "Unable to create a ticket. Correct any errors below and try again." And the required fields "Ticket Details" is present and now possible to create the ticket. V. 1.18.3 Firefox and Opera tested. Same problem on both! -Roger-

CC users not visible when selecting multiple users

Carsten Bækmand — Sat, 07 Mar 2026 22:30:09 +0000

I have just updated to version 104, and when I create a new ticket and select multiple users in the input field cc_users_open, I am not able to see all the users I have selected. As a result, the users are listed outside of the input field. This line of CSS from staff-desktop.css appears to be causing the issue: .tickets-page .tickets .form_table .select2-container--default .select2-selection--multiple { height: 32px !important; }

Avatar initials generation fails as size parameter is empty in url

Carsten Bækmand — Thu, 19 Feb 2026 01:33:50 +0000

When using the Initials avatar mode in osTicket Awesome theme, the avatar generation fails with a fatal error: Fatal error: Uncaught ValueError: imagecreatetruecolor(): Argument #1 ($width) must be greater than 0 Root cause: The LocalAvatar::getUrl() method only adds the size parameter to the URL when $this->size is truthy. However, when getAvatar() is called without a size parameter (e.g., getAvatar(); ?> in templates), $this->size becomes an empty string "" rather than null. When the empty string is passed to the avatar URL, PHP's (int) "" converts it to 0, which the GD library's imagecreatetruecolor() cannot accept. Example problematic URL: avatar.php?uid=1&mode=initials&size=&name=Casper+ We are running 1.8.3

Security issue?

Sebastian Lorenz — Tue, 17 Feb 2026 08:50:24 +0000

Dear all, we are running the newest version of osticketawesome 1.18.3 on the site https://ticket.edudigital.schule with great success, but have received a warning message from our hosting provider: ---- in German (see translation below) ---- Sehr geehrte Damen und Herren, durch einen Routinescan wurde Malware auf Ihrem Webspace Account "edudigital.schule" gefunden: public_html/ ./os/osta/opt/language/language-bar.php #1 ./os/osta/opt/logo/delete/logo-options.php #1 ./os/osta/opt/text/choose-mobile-link.php #1 ./os/osta/opt/text/choose-mobile-text.php #1 ./os/osta/opt/text/choose-subtext.php #1 ./os/osta/opt/text/delete/choose-theme.php #1 Malware Signatures: #1 WEBSHELL_PHP_Writer Wichtige Hinweise zu dieser Liste: Der mit # gekennzeichnete Teil hinter dem Dateinamen referenziert mit Nummer auf die weiter unten in der Liste gefundenen Malware Signaturen. Der bösartige Code kann zum Teil in reguläre Dateien Ihrer Website eingeschleust worden sein. Bitte beachten Sie, dass diese Liste keinen Anspruch auf Vollständigkeit erhebt und auch Dateien enthalten kann, deren Inhalt fälschlicherweise als Malware eingestuft wurde. Upload der entsprechenden Dateien geschah vermutlich über die Verwaltungsoberfläche Ihrer CMS Installation. Wir haben von einer Sperrung des Accounts abgesehen. Bitte reinigen Sie Ihren Account gründlich indem Sie die genannten Dateien löschen oder säubern. Danach spielen Sie bitte ein Update der auf dem Account installierten Software auf die neuste Version ein und ändern Sie alle (!) Passwörter der Website. Dies beinhaltet das Datenbank-Passwort, Benutzer-Passwörter sowie Administratoren-Passwörter. Um alle Sicherheitslücken Ihrer Website zu identifizieren und zu schließen oder um das vorhandene Setup zu härten, schlagen wir Ihnen vor, sich an einen Webentwickler zu wenden. --- translated version --- English translation: Dear Sir or Madam, During a routine scan, malware was detected on your webspace account “edudigital.schule”: public_html/ ./os/osta/opt/language/language-bar.php #1 ./os/osta/opt/logo/delete/logo-options.php #1 ./os/osta/opt/text/choose-mobile-link.php #1 ./os/osta/opt/text/choose-mobile-text.php #1 ./os/osta/opt/text/choose-subtext.php #1 ./os/osta/opt/text/delete/choose-theme.php #1 Malware signatures: #1 WEBSHELL_PHP_Writer Important notes regarding this list: The number marked with # after each file name refers to the malware signature listed further below. Malicious code may, in some cases, have been injected into otherwise legitimate files on your website. Please note that this list does not claim to be complete and may also include files whose contents were falsely identified as malware. The upload of the affected files most likely occurred via the administration interface of your CMS installation. We have refrained from suspending the account. Please thoroughly clean your account by deleting or cleaning the files listed above. Afterwards, please update all software installed on the account to the latest version and change all website passwords. This includes the database password, user passwords, and administrator passwords. To identify and close all security vulnerabilities on your website, or to harden the existing setup, we recommend contacting a web developer. --- end of translation --- We hardened the opt directory with a .htaccess so that all events to call the php-files directly are blocked (which was possible before). What else would you advise? Is this an issue that should be addressed in a more profound way? Kind regards, Michael Schnirch Kreismedienzentrum Freiburg www.kmz-freiburg.de

from 1.18.2 to 1.18.3, the logo is missing in the ticket print / PDF view

astaadmin — Fri, 30 Jan 2026 04:28:25 +0000

osTicket v1.18.3 // osTicket-1.18.3-Awesome-102 PHP 8.2.30 // MySQL 10.11.14 // Apache web server Hello, after upgrading osTicket from 1.18.2 to 1.18.3, the logo is missing in the ticket print / PDF view when using osTicket Awesome. What I tested Replaced ticket-print.tmpl.php with the original osTicket 1.18.3 core version → logo works Re-applied with new installation and my configs osTicket Awesome → logo broken again File permissions and paths are correct Comparison 1.18.2 + osTicket Awesome → OK 1.18.3 + osTicket Awesome → FAIL 1.18.3 + core print template → OK This points to an incompatibility in the Awesome print template with osTicket 1.18.3. Please investigate and update the print template accordingly. Upload working finde but logo print with an X The issue can fixed by switching to the osTicket core mechanism and embedding the logo via cid: while handling positioning and sizing purely with CSS, making the PDF rendering reliable. But please investigate