osTicket Awesome Forum - Recent Posts

RE: Custom columns | Text overflow clipping not working

Daniel Rosta — Thu, 23 Apr 2026 09:31:44 +0000

Native osTicket behaviour.

Screenshot-From-2026-04-03-09-38-09.png

RE: Custom columns | Text overflow clipping not working

Daniel Rosta — Thu, 23 Apr 2026 09:31:25 +0000

Re-Uploading pictures since the whole site migrated.

Screenshot-From-2026-04-03-08-56-28.png

stevland — Wed, 15 Apr 2026 09:53:32 +0000

Hey Jeremy, Email fetching with M365 is core osTicket functionality, so it's definitely in our wheelhouse even though it's not osTicket Awesome-specific. The good news: this isn't a product issue. M365 email fetching works reliably once it's set up. The complexity is entirely on the Azure side, where Microsoft requires OAuth2 authentication and the app registration process has a few spots where a missed setting can silently block things. It's a one-time configuration, though. Once the OAuth2 handshake is done, it just runs. A couple of quick questions so I can point you in the right direction: What version of osTicket Awesome are you running? Where are you getting stuck? Specific error message, or is the fetch just silently not pulling mail? If you haven't seen it already, the official walkthrough covers the Azure app registration and osTicket configuration end to end: Microsoft Authorization Guide The things that trip people up most often are Azure API permissions missing admin consent, authenticating as the wrong M365 account during the OAuth flow, and the callback URL not matching exactly. All straightforward fixes once you know where to look.

Email Fetching

Jeremy Bernstein — Wed, 15 Apr 2026 07:18:30 +0000

Not exactly related to OSTicket Awesome, as we have the theme installed and running. Has anyone successfully gotten email fetching working with M365? This is the one issue we can't seem to get resolved and it is a headache.

astaadmin — Tue, 07 Apr 2026 09:32:05 +0000

any news about that? Could you also apply the same fix to the avatars in the PDF print output? The avatars have the same issue there and show a red X when allow_url_fopen is disabled...

Daniel Rosta — Fri, 03 Apr 2026 01:04:25 +0000

Agent with edit perms ^ Agent with no "Ticket edit" perms ^

Daniel Rosta — Fri, 03 Apr 2026 00:59:20 +0000

osTicket version 1.18.2

Daniel Rosta — Fri, 03 Apr 2026 00:57:31 +0000

Apologies for the non interaction, this occurs when the agent has no edit privileges, upon clicking on the native "Priority" column a blank screen pops-up as opposed to the admin user's view of the "Quick edit" menu, it is a minor "issue" and has no overall impact over the use of OSTA. Thank you !

Custom columns | Text overflow clipping not working

Daniel Rosta — Fri, 03 Apr 2026 00:52:56 +0000

Hello, There seems to be an issue when trying to utilize the custom column text overflow behavior options (Text wrap, Clipping, etc.), specifically the text clipping option. Attached are the OSTA and native osTicket displays. Also the preview tab would be a great addition. Thank you in advance.

stevland — Tue, 31 Mar 2026 21:23:58 +0000

Hi @cbd4-dk, Thanks for reporting this. You're right, and this is a bug on our end. The Department field on the task creation form should be marked as required and should validate before submission, just like it does in the default osTicket interface. Instead, it fails silently and returns a generic error, which is exactly the kind of confusing experience we're trying to eliminate. This will be fixed in the next point release. In the meantime, you can add this to your Theme > Custom CSS: body.tickets-page #popup #new-task-form .error { display: inline; } Appreciate you taking the time to document this clearly.